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FAQ

Here are some frequently asked questions regarding our products, services and website.


Warranties

Q. What is GS-COM's warranty policy?

Answer:
 
Our summarized warranty policy:

a) Non PC/laptop tech items have a std. warranty period of 6 months from date of purchase.

b) PCs/Laptops carry a std. warranty period of 1 year. Some PCs such as some DELL brands carry a manufacturers warranty of 3 years. Exra warranty can also be purchased for some brands.

c) Some tech item only carry a warranty of 1 week, so it depends on the items being purchased.

d) For PCs/Desktops/Servers, the warranty is only valid if the item is on a UPS and the warranty sticker at the back is not peeled off or damaged.

e) Shall any item being returned due to malfunction and under the warranty period, and show excessive signs of abuse, (very dirty, broken, or burnt), the warranty is void.
  

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Q. What is GS-COM's return policy?

Answer:
 
GS-COM Return Policy:

a) Any returned item need to be accompanied with the invoice or sales receipt.

b) The item need to be in its original packaging.

c) Any returned items, returned within the return period, but returned after 5 days business days, and returned approved, will attract a 25% restocking fee.

d) All returned items, will be assessed by our Tech Staff, to ensure the item is functional and if not, then it will follow the warranty protocols.

e) Inks and Toners are non-refundable once the packaging/seal is broken. Sales Receipts are required.

f) Shall a purchased ink or toner, not work on your printer, we ask that you bring in both the printer and ink/toner for our service center to assess. Sometimes, the printer only need cleaning and servicing to print well. In cases, such as these, the service is billable.



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GS-COM is a Dell Technologies Gold Partner and an HP Authorized Reseller in Belize, for more information please call 223-5128 /3842 or email info@gs-com.bz



 


 
 
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